What were the biggest business themes of the year? In this episode I look back over the past 12 months to see how work, life and business responded to change and the environmental crisis. New technologies like RPA offered lots of opportunities but came with a warning – look after your people, their mental health, their work life balance and the company culture you offer them.

Lots to dig into there – so please enjoy this reflective episode, my review of the year…

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