Business Processes

Make to order

Key benefits

• Product specifications allow companies to easily define and maintain individual customer requirements and product variants and is fully integrated to the end-to-end business process from sales order entry through supply planning, production and procurement to outbound delivery.
• The product specification is a permanent document that can be used multiple times and thereby helps to reduce master data management effort.
• The product carrying costs are reduced as over production or returns can be identified by the system and then reused to cover new specific customer demand.
• Quality inspection is integrated with the production process.
• Management of identified stock (batches, lots) or restricted inventory.
• Automatic inventory valuation for raw materials, WIP, and finished products.
• Scalable process for revenue recognition supporting different accounting principles.
• Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels.

Sell-from-Stock

Key benefits

• Sales assistant function to best convert opportunities into business
• Automatic quote and order generation, processing and flexible pricing management
• The product availability check ensures reliability and accuracy of the confirmation data by checking customer requirement against the stock on hand and the product supply situation
• Integrates operational processes with master data to ensure consistency between orders, shipments and invoicing
• Scalable process for revenue recognition supporting different accounting principles
• Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels

Drop shipment

Key benefits

• Drop shipment reduces overall supply chain costs by eliminating duplication of effort because only one warehouse picks, packs, and ships the product
• SAP Business ByDesign supports all required process steps to execute and monitor the drop shipment process
• Automatic quote generation, processing and flexible pricing management
• Integrates operational processes with master data to ensure consistency between orders, shipments, and invoicing
• Scalable process for revenue recognition supporting different accounting principles
• Built-in analytics enables a drill-down to the profit and loss result alongside dimensions like products, customer groups, and distribution channels.

Marketing-to-Opportunity

Key benefits

• Capturing, monitoring, storing, and tracking information relating to customers, prospects, and partners to optimise contact management, account planning, market segmentation, and relationship management
• Campaign management and response handling to allow follow-up activities
• Streamlined lead and opportunity management to support the end-to-end scenario
• Managing forecasts to ensure the fulfilment of sales quotas
• Groupware integration to synchronise e-mails and capture campaign responses, calendar entries, business partner data, and tasks with Microsoft Outlook
• Built-in analytics and reporting lead funnel, opportunity pipeline, and win-loss analysis

Customer Return Management

Key benefits

• Well-managed returns can translate into sales opportunities
• Tracking allows companies to stay on top of each return by monitoring its logistics and refunding status, and the corresponding logistics and financial documents
• Better transparency, enabled by adherence to applicable business rules, allows you to provide accurate information for customer queries
• By identifying the reasons for returns, quality is improved
• Using return sales rate reports that show the return rate for each month of the current year helps you to monitor quality levels

Selling and Managing Contracts

Key benefits

Selling and Managing contracts in SAP Business ByDesign

• Contributes to new revenue streams from managed service operations and support activities
• Manages all aspects of the contract through creation, service provisioning, renewal and cancellation, invoicing, and financial consistently to ensure the operating efficiencies.
• Avoids off-line contract management and information silos by this being a standard part of the business systems.
• Provides complete profitability analysis of contracts so that their future pricing and Service Level Agreements can be managed for profitability.
• Provides a continued relationship with the customer for service which can help increase loyalty and provide stability to financial flows for the company.

Selling Standardised Services

Key benefits

• Provides integrated business scenarios for customers focusing on professional services from order capturing via execution to financial and management accounting
• Integrated resources for estimating job time requirements and labor cost as well as planning optimal service routes. Expense items can be tracked and invoiced within quotes and sales orders
• Early margin information based on sales orders explain the decline/increase of sales growth
• Scalable process for revenue recognition supporting different accounting principles
• eShop Integration including support for catalog management, eCommerce Account Management, eCommerce Order Management with online payment processes and credit card handling
• Sales of 3rd party services including procurement and financial integration of third party costs
• Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels.